Welcome to Architect Design Lighting

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Customer Service

The following sections include:

Contact Information

If there are any questions regarding this information you may contact us using the information below.

ArchitectDesignLighting.com
6088 Corte Del Cedro
Carlsbad, CA 92011
USA
888-320-0628
760-707-5425
Sales@ArchitectDesignLighting.com

Ordering Information

By fax: Go through the ordering process, then print out your order and fax it to us at 760-603-0812.

By mail: Go through the ordering process, then print out your order. Mail the form in to us, including either your credit card information or a check made out to "ArchitectDesignLighting.com" The mailing address is:

ArchitectDesignLighting.com
6088 Corte Del Cedro
Carlsbad, CA 92011
USA

By phone: You may call us at 1-888-320-0628 and place your credit card order by phone. Feel free to email us at Sales@ArchitectDesignLighting.com, or call us at 1-888-320-0628. Our office hours are 7:00 .M. to 5:00 P.M. Pacific Time. If you call when the office is closed, please leave a message for customer service that includes your name, order number, information request and contact information. We endeavor to get back to you within 1 business day.

Shipping and Delivery

Many lighting combinations are available for "quick shipment" in 3-4 business days while others ship in 5-7 business days. Custom items may take longer and we will advise you as to manufacturing lead-time when you place your order. Most light products are "made to order" and as such are subject to our return policy specified below. Most items ship via FedEx or UPS while larger orders ship via LTL carriers hence transit time may vary. Expedited shipping is available but you must place your order via phone (888-320-0628).

Canadian & International Orders
Please call us to determine proper shipping and exporting costs. 888-320-0628

Returns, Replacements, Cancellation & Refunds

Your Satisfaction is very important to us! Since your merchandise is "made to order" returned merchandise is subject to a re-stocking fee of 50% of the original cost of the item. Any cancellations must be made within 24 hours of the order being placed The following steps are required to return merchandise. Orders cancelled prior to shipment but after 24 hours are subject to the 50% re-stocking fee.

  • An RMA (Return Merchandise Authorization) number must be issued. RMA's must be requested within 10 days of receipt of your merchandise.
  • Merchandise authorized for return must be returned to the designated location on the RMA within 10 days of issuance.
  • Shipping charges are not refundable and the customer is responsible for all return shipping charges.
  • Merchandise must not have been installed or altered in any manner and must be returned in re-sellable condition as determined by us upon receipt of the merchandise. Customer is responsible for applicable insurance on the return shipping and if damaged during return transit, is responsible for filing a damage claim with that carrier.
  • Refunds will be issued after return, inspection and acceptance – typically within 5-7 business days.
  • Items returned without an RMA will be refused.
  • Canadian and International orders are not returnable nor refundable.
  • Orders over $1,000 are not returnable nor refundable.
  • Special orders are not returnable or refundable.
  • If and item has already been shipped with a valid tracking number available, items returned are subject to the 50% restocking fee, customer is responsible for return shipping charges and an valid RMA number is required.
  • Refunds are issued back to the original form of payment. If payment made by company check, our company check will be the form of refund.
  • If merchandise returned has been, damaged, installed, altered, modified and UNINSURED, the packaging and contents become the property of ArchitectDesignLighting.com. Should customer wish this merchandise returned to them, they bear the entire cost of return transit.
  • ArchitectDesignLighting.com/Carlsbad Manufacturing Corporation retains the right to modify this return and refund policy at any time without prior notification.
Returning an item:

Call us at 888-320-0628 and obtain an RMA and discuss your return with our representatives.

In order to be eligible for return items must be unused, in the original packaging and in such condition which allows it to be re-sold. Custom styles, sizes or colors are not returnable. Most items that can be purchased on-line can be returned. Prior to returning items, you must secure an RMA (Return Merchandise Authorization) from us. Should a return be necessary, please call us for an RMA.

Website Privacy & Security

What information do we collect?

We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or Request a Catalog.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number, credit card information or Shipping Address. You may, however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

To personalize your experience
(your information helps us to better respond to your individual needs)

To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)

To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)

To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

To send periodic emails
The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to?keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be kept on file for more than 30 days.

Do we use cookies?
Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information

We use cookies to help us remember and process the items in your shopping cart, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Childrens Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Online Privacy Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent
By using our site, you consent to our websites privacy policy.

Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.

This policy was last modified on 3/1/2011

Terms of Sale & Service

Introduction
Welcome to www.ArchitectDesignLighting.com. This website is owned and operated by Carlsbad Manufacturing Corporation. By visiting our website and accessing the information, resources, services, products, and tools we provide, you understand and agree to accept and adhere to the following terms and conditions as stated in this policy (hereafter referred to as 'User Agreement'), along with the terms and conditions as stated in our Privacy Policy (please refer to the Privacy Policy section below for more information).

This agreement is in effect as of Mar 11, 2011.

We reserve the right to change this User Agreement from time to time without notice. You acknowledge and agree that it is your responsibility to review this User Agreement periodically to familiarize yourself with any modifications. Your continued use of this site after such modifications will constitute acknowledgment and agreement of the modified terms and conditions.

Responsible Use and Conduct
By visiting our website and accessing the information, resources, services, products, and tools we provide for you, either directly or indirectly (hereafter referred to as 'Resources'), you agree to use these Resources only for the purposes intended as permitted by (a) the terms of this User Agreement, and (b) applicable laws, regulations and generally accepted online practices or guidelines.

Wherein, you understand that:
a. In order to access our Resources, you may be required to provide certain information about yourself (such as identification, contact details, etc.) as part of the registration process, or as part of your ability to use the Resources. You agree that any information you provide will always be accurate, correct, and up to date.

b. You are responsible for maintaining the confidentiality of any login information associated with any account you use to access our Resources. Accordingly, you are responsible for all activities that occur under your account/s.

c. Accessing (or attempting to access) any of our Resources by any means other than through the means we provide, is strictly prohibited. You specifically agree not to access (or attempt to access) any of our Resources through any automated, unethical or unconventional means.

d. Engaging in any activity that disrupts or interferes with our Resources, including the servers and/or networks to which our Resources are located or connected, is strictly prohibited.

e. Attempting to copy, duplicate, reproduce, sell, trade, or resell our Resources is strictly prohibited.

f. You are solely responsible any consequences, losses, or damages that we may directly or indirectly incur or suffer due to any unauthorized activities conducted by you, as explained above, and may incur criminal or civil liability.

g. We may provide various open communication tools on our website, such as blog comments, blog posts, public chat, forums, message boards, newsgroups, product ratings and reviews, various social media services, etc. You understand that generally we do not pre-screen or monitor the content posted by users of these various communication tools, which means that if you choose to use these tools to submit any type of content to our website, then it is your personal responsibility to use these tools in a responsible and ethical manner. By posting information or otherwise using any open communication tools as mentioned, you agree that you will not upload, post, share, or otherwise distribute any content that:

i. Is illegal, threatening, defamatory, abusive, harassing, degrading, intimidating, fraudulent, deceptive, invasive, racist, or contains any type of suggestive, inappropriate, or explicit language;
ii. Infringes on any trademark, patent, trade secret, copyright, or other proprietary right of any party;
Iii. Contains any type of unauthorized or unsolicited advertising;
Iiii. Impersonates any person or entity, including any www.ArchitectDesignLighting.com employees or representatives.

We have the right at our sole discretion to remove any content that, we feel in our judgment does not comply with this User Agreement, along with any content that we feel is otherwise offensive, harmful, objectionable, inaccurate, or violates any 3rd party copyrights or trademarks. We are not responsible for any delay or failure in removing such content. If you post content that we choose to remove, you hereby consent to such removal, and consent to waive any claim against us.

h. We do not assume any liability for any content posted by you or any other 3rd party users of our website. However, any content posted by you using any open communication tools on our website, provided that it doesn't violate or infringe on any 3rd party copyrights or trademarks, becomes the property of Carlsbad Manufacturing Corporation, and as such, gives us a perpetual, irrevocable, worldwide, royalty-free, exclusive license to reproduce, modify, adapt, translate, publish, publicly display and/or distribute as we see fit. This only refers and applies to content posted via open communication tools as described, and does not refer to information that is provided as part of the registration process, necessary in order to use our Resources. All information provided as part of our registration process is covered by our privacy policy.

i. You agree to indemnify and hold harmless ArchitectDesignLighting.com and its parent company and affiliates, and their directors, officers, managers, employees, donors, agents, and licensors, from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of this User Agreement or the failure to fulfill any obligations relating to your account incurred by you or any other person using your account. We reserve the right to take over the exclusive defense of any claim for which we are entitled to indemnification under this User Agreement. In such event, you shall provide us with such cooperation as is reasonably requested by us.

Privacy
Your privacy is very important to us, which is why we've created a separate Privacy Policy in order to explain in detail how we collect, manage, process, secure, and store your private information. Our privacy policy is included under the scope of this User Agreement. To read our privacy policy in its entirety, click here.

Your California Privacy Rights - California's "Shine the Light Law": Under California Civil Code sections 1798.83-1798.84, California residents are entitled to ask us for a notice describing what categories of personal customer information Carlsbad Manufacturing Corporation d/b/a ArchitectDesignLighting.com shares with third parties for direct marketing puposes. The notice will identify the categories of information shared, if any, and will include a list of the thrid parties and affiliates with which it was shared, along with their names and addreses. If you are a California resident and would like a copy of this notice, please submit a written request to: Carlsbad Manufacturing Corporation, Privacy Rights; 6088 Corte Del Cedro, Carlsbad, CA 92011. In lieu of mail, you may email sales@Fabby.com. In your request, please specify that you want a "Your ArchitectDesignLighting.com California Privacy Rights Notice". Please allow 30 days for a response.

Limitation of Warranties
By using our website, you understand and agree that all Resources we provide are "as is" and "as available". This means that we do not represent or warrant to you that:
i) the use of our Resources will meet your needs or requirements.
ii) the use of our Resources will be uninterrupted, timely, secure or free from errors.
iii) the information obtained by using our Resources will be accurate or reliable, and
iv) any defects in the operation or functionality of any Resources we provide will be repaired or corrected.

Furthermore, you understand and agree that:
v) any content downloaded or otherwise obtained through the use of our Resources is done at your own discretion and risk, and that you are solely responsible for any damage to your computer or other devices for any loss of data that may result from the download of such content.
vi) no information or advice, whether expressed, implied, oral or written, obtained by you from Carlsbad Manufacturing Corporation or through any Resources we provide shall create any warranty, guarantee, or conditions of any kind, except for those expressly outlined in this User Agreement.

Limitation of Liability
In conjunction with the Limitation of Warranties as explained above, you expressly understand and agree that any claim against us shall be limited to the amount you paid, if any, for use of products and/or services. Carlsbad Manufacturing Corporation will not be liable for any direct, indirect, incidental, consequential or exemplary loss or damages which may be incurred by you as a result of using our Resources, or as a result of any changes, data loss or corruption, cancellation, loss of access, or downtime to the full extent that applicable limitation of liability laws apply.

Copyrights/Trademarks
Most (but not all) content and materials available on www.ArchitectDesignLighting.com, including but not limited to text, graphics, website name, code, images and logos are the intellectual property of Carlsbad Manufacturing Corporation, and are protected by applicable copyright and trademark law. Any inappropriate use, including but not limited to the reproduction, distribution, display or transmission of any content on this site is strictly prohibited, unless specifically authorized by Carlsbad Manufacturing Corporation.

Termination of Use
You agree that we may, at our sole discretion, suspend or terminate your access to all or part of our website and Resources with or without notice and for any reason, including, without limitation, breach of this User Agreement. Any suspected illegal, fraudulent or abusive activity may be grounds for terminating your relationship and may be referred to appropriate law enforcement authorities. Upon suspension or termination, your right to use the Resources we provide will immediately cease, and we reserve the right to remove or delete any information that you may have on file with us, including any account or login information.

Governing Law
This website is controlled by Carlsbad Manufacturing Corporation dba ArchitectDesignLighting.com from our offices located in the state of CA, USA. It can be accessed by most countries around the world. As each country has laws that may differ from those of CA, by accessing our website, you agree that the statutes and laws of CA, without regard to the conflict of laws and the United Nations Convention on the International Sales of Goods, will apply to all matters relating to the use of this website and the purchase of any products or services through this site.

Furthermore, any action to enforce this User Agreement shall be brought in the federal or state courts located in USA, CA You hereby agree to personal jurisdiction by such courts, and waive any jurisdictional, venue, or inconvenient forum objections to such courts.

Guarantee
UNLESS OTHERWISE EXPRESSED, Carlsbad Manufacturing Corporation dba Architect Design Lighting EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

Contact Information
If you have any questions or comments about these our Terms of Service as outlined above, you can contact us at:

Architect Design Lighting
6088 Corte Del Cedro
Carlsbad, CA 92011
USA